Reach the 10Bet Support Team

10Bet's customer support team is available 24 hours a day, 7 days a week — whether you're placing a late-night in-play bet or chasing up a withdrawal on a Sunday morning.

For immediate help, live chat is always the best starting point. Click the chat icon on any page and you'll be connected to an agent who can handle account queries, bonus questions, payment issues, and market enquiries without passing you on to another department. Response times are consistently fast, even during major sporting events.

If you prefer written communication, email us at [email protected]. Please include your account username and registered email address in your message so we can identify your account immediately. We respond to all emails within 24 hours.

For responsible gambling support — whether you want to set a deposit limit, take a short break, or discuss self-exclusion — please contact us via live chat and let the agent know at the start of the conversation. These requests are handled with priority and complete confidentiality. You can also contact BeGambleAware and GamCare directly for free, independent support.

10Bet is regulated by the UK Gambling Commission. Complaints that aren't resolved through our internal process can be escalated to our independent ADR service — full details are available in our Terms and Conditions.